About Me
Hello! I’m a Berlin-based IT Support Engineer with a strong background in system support and network administration. I thrive in dynamic environments and am currently pursuing my Master’s in Information and Communications Engineering to expand my technical and professional horizons.
Work Experience
IT Support Engineer – Joy & 3 Stars Pvt. Ltd.
Nov 2020 – Dec 2023 | Dhaka, Bangladesh
- Delivered on-site and remote technical support across multiple platforms.
- Installed and maintained hardware/software, and ensured security compliance.
- Managed Active Directory and administered Microsoft Intune.
- Handled tickets and issue tracking via Jira.
- Provided end-user training and documentation for technical processes.
Education
Master of Engineering – Information and Communications Engineering
Berliner Hochschule für Technik | Oct 2022 – Present
Bachelor of Science – Electrical & Electronic Engineering
Prime University | Sep 2018 – Apr 2022
Certifications
- CCNA (Cisco Certified Network Associate), Cisco – Valid till May 2026
- Google IT Support, Coursera – 2023
Skills
- Operating Systems: Windows, Linux, macOS, Android, iOS
- Networking: TCP/IP, Routing, Switching, CCNA knowledge
- Virtualization: VMware, Oracle VM VirtualBox
- Cloud/MDM: Microsoft 365, Microsoft Intune
- Ticketing: Jira
- Scripting & Tools: Python (basic), HTML, CSS
- Languages: English (Professional), German (A2)
Contact
Address: Franz-Mehring-Platz 3, 10243 Berlin, Germany
Phone: +49 177 2883011
Email: [email protected]
Download Full CV